Model de resposta (142 paraules, sense comptar la salutació, el tancament ni la signatura):
Dear Sir or Madam,
I am writing to complain about the subscription I bought on your website on 3 October. When I signed up, I was told that the first month would be free; however, I have been charged twice since then, and my account is still locked.
Had I been informed of these conditions beforehand, I would never have accepted the offer. Moreover, I contacted your helpline on two occasions and was assured that the problem would be solved within 48 hours. Nothing has been done so far.
I would therefore be grateful if you could refund the money I have paid and have my account reactivated as soon as possible. If I do not receive a reply by the end of this week, I will have no choice but to report the matter to a consumer organisation.
I look forward to hearing from you.
Yours faithfully,
Laura Serra
Criteris (basats en els quatre criteris de la PAU, 1 punt cadascun):
Grammar: les estructures demanades són correctes i variades (was told, Had I been informed... I would never have accepted, have my account reactivated, passiva has been done).
Vocabulary: lèxic formal i precís (complain, charged, refund, reactivated, consumer organisation).
Cohesion: paràgrafs clars i connectors (however, moreover, therefore, if).
Adequacy and coherence: registre formal, tots els punts de la tasca coberts, extensió dins del rang.
Errors típics
- Mesclar registres: començar amb I'm writing i contraccions, o afegir expressions col·loquials (I want my money back now).
- Escriure If I had known... I wouldn't have accepted amb would a la clàusula d'if.
- Ometre la petició concreta (reemborsament, reactivació) o la conseqüència: la tasca queda incompleta.
- Passar-se de paraules amb una introducció llarga; a la PAU el límit és de 125–150 paraules.
Conceptes treballats: email formal, estructures gramaticals integrades en un text real, registre, cohesió, criteris d'avaluació (grammar, vocabulary, cohesion, adequacy).